Terms of Service

Effective Date: March 9, 2026 Last Updated: March 9, 2026

These Terms & Conditions (“Terms”) constitute a legally binding contract between you (“you”, “your”, “User”, or “Customer”) and Dr. Brown’s Group of Companies Ltd., a company incorporated in Bermuda, together with its affiliates, subsidiaries, successors, assigns, brands (including but not limited to Dr. Brown’s Laboratories Ltd., Dr. Brown’s Hair Clinic, Dr. Brown’s Hair Institute, Tricoexam, Dr. Brown’s Hair, Dr. Brown’s Hair Restoration), officers, directors, employees, agents, licensors, and suppliers (collectively, the “Company”, “we”, “us”, or “our”).

1. Acceptance of Terms

1.1 By accessing, browsing, registering an account on, placing an order through, or otherwise using the e-commerce platform located at https://www.drbrownsgroup.com/ and any associated mobile applications, websites, subdomains, or services (collectively, the “Platform”), you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms, our Privacy Policy, Cookie Policy, Shipping & Delivery Policy, Returns & Refunds Policy, and any other policies or notices incorporated herein by reference (collectively, the “Agreement”).

1.2 If you do not agree with any provision of the Agreement, you must immediately cease all use of the Platform. Continued use constitutes irrevocable acceptance of any modifications.

2. Medical & Health Disclaimer – Critical Notice

2.1 THE PLATFORM, ALL CONTENT, PRODUCTS, SERVICES, CONSULTATIONS, DIAGNOSTIC TOOLS (INCLUDING TRICOEXAM), ADVICE, TESTIMONIALS, BEFORE-AND-AFTER IMAGES, ARTICLES, VIDEOS, EMAILS, OR OTHER MATERIALS PROVIDED BY OR THROUGH THE COMPANY ARE STRICTLY FOR GENERAL INFORMATIONAL, EDUCATIONAL, AND COMMERCIAL PURPOSES ONLY.

2.2 NONE OF THE FOREGOING CONSTITUTES, NOR IS INTENDED TO CONSTITUTE, MEDICAL ADVICE, DIAGNOSIS, PROGNOSIS, PRESCRIPTION, TREATMENT RECOMMENDATION, OR SUBSTITUTE FOR PROFESSIONAL MEDICAL CARE. No doctor-patient, therapist-patient, or other professional healthcare relationship is created by your use of the Platform or purchase of any product or service.

2.3 Hair loss, scalp conditions, and related matters are complex medical issues influenced by genetics, hormones, nutrition, stress, underlying diseases, medications, and other factors. Individual results vary widely and are not guaranteed. Products (including supplements, topicals, devices, or kits) are not approved or evaluated by any regulatory authority as drugs or medical devices intended to diagnose, cure, mitigate, treat, or prevent any disease unless explicitly stated and supported by valid registrations in your jurisdiction.

2.4 YOU MUST CONSULT A QUALIFIED, LICENSED HEALTHCARE PROFESSIONAL (SUCH AS A PHYSICIAN, DERMATOLOGIST, TRICHOLOGIST, OR OTHER SPECIALIST) BEFORE USING ANY PRODUCT, SERVICE, OR INFORMATION FROM THE PLATFORM, particularly if you are pregnant, nursing, under 18, have pre-existing medical conditions, are taking medications, or have allergies/sensitivities.

2.5 Do not delay, disregard, or avoid seeking professional medical advice because of anything on the Platform. If you experience adverse reactions (including but not limited to irritation, allergic response, worsening condition, or any unusual symptom), discontinue use immediately and seek medical attention.

The Company expressly disclaims any responsibility for health outcomes, misdiagnosis, self-treatment risks, or interactions with other treatments.

3. Eligibility & User Accounts

3.1 You represent and warrant that you are at least the age of majority in your jurisdiction of residence (generally 18 years) and have full legal capacity to enter into binding contracts. Minors may only use the Platform under the supervision and with the consent of a parent or legal guardian who accepts these Terms on their behalf.

3.2 You agree to provide accurate, current, and complete registration information and to update it promptly. We reserve the right (but have no obligation) to verify information, suspend or terminate accounts for inaccuracies, fraud, abuse, or suspected violations, without notice or liability.

3.3 You are solely responsible for all activity under your account. Maintain strict confidentiality of credentials. Notify us immediately of any unauthorized use or security breach. We disclaim all liability for losses arising from your failure to secure your account.

4. License Grant & Intellectual Property

4.1 Subject to strict compliance with these Terms, we grant you a limited, personal, non-exclusive, non-sublicensable, non-transferable, revocable license to access and use the Platform solely for lawful personal (or authorized commercial resale, if separately agreed) purposes.

4.2 All content, including text, graphics, logos, images, photographs, videos, audio, software, code, databases, designs, trademarks, service marks, trade names, patents, copyrights, trade secrets, and other materials (collectively, “Content”) is owned exclusively by the Company or its licensors and protected by Bermuda, United States, European Union, and international intellectual property laws.

4.3 You may not (and may not permit others to): copy, reproduce, modify, distribute, publicly perform/display, create derivative works, reverse engineer, decompile, scrape, data-mine, or commercially exploit any Content without our express prior written consent (except limited fair use where permitted by law).

4.4 All rights not expressly granted are reserved.

5. User Conduct & Prohibited Activities

5.1 You agree to use the Platform only for lawful purposes and in full compliance with all applicable local, national, and international laws, including export control, sanctions, anti-money laundering, and health product regulations.

5.2 Prohibited conduct includes, without limitation:

  • Transmitting viruses, malware, or harmful code;

  • Interfering with, disrupting, or overburdening the Platform;

  • Impersonating any person or entity;

  • Harassing, threatening, defaming, or invading privacy;

  • Posting infringing, obscene, or illegal content;

  • Engaging in commercial spamming, phishing, or unauthorized advertising;

  • Circumventing security measures or accessing non-public areas.

5.3 We may monitor, remove, or disable access to any content or account at our sole discretion.

6. Orders, Pricing, Payments, Shipping, Taxes, & Risk of Loss

6.1 All orders constitute offers; we may accept or reject them (including post-confirmation due to errors, stock unavailability, or suspected fraud). Prices exclude taxes, duties, and shipping unless stated otherwise and are subject to change without notice.

6.2 Payments are processed via secure third-party gateways; you authorize charges and represent that you are authorized to use the payment method. We are not liable for payment processor errors.

6.3 Title and risk of loss transfer upon delivery to the carrier (for physical goods) or upon transmission (for digital). You are responsible for all import duties, customs fees, VAT/GST, and compliance with import laws in your jurisdiction.

6.4 Shipping times are estimates only. See our separate Shipping & Delivery Policy (incorporated herein) for details.

7. Returns, Refunds, Cancellations, & Warranties

Governed exclusively by our Returns, Refunds & Exchanges Policy (incorporated herein). No implied warranties beyond those expressly stated. Certain jurisdictions may provide statutory rights that cannot be excluded.

8. Disclaimers & Limitation of Liability

8.1 THE PLATFORM AND ALL PRODUCTS/SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, TIMELINESS, VIRUS-FREE OPERATION, OR RESULTS.

8.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, OR PERSONAL INJURY) ARISING FROM OR RELATING TO THESE TERMS, THE PLATFORM, OR ANY PRODUCTS/SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

8.3 Our aggregate liability shall not exceed the the amount you paid us in the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, agents, licensors, suppliers, and successors from any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (i) your breach of these Terms; (ii) your use of the Platform or products; (iii) your violation of any law or third-party rights; (iv) any content you submit; or (v) any negligent, fraudulent, or willful act/omission by you or anyone using your account.

10. Termination & Survival

10.1 We may suspend or terminate your access or account at any time, with or without cause or notice. Upon termination, all licenses cease, and you must destroy or return all Company materials.

10.2 Provisions intended to survive termination (including but not limited to Sections 2, 4, 8, 9, 11, 12, 13, 14, and any indemnity or limitation of liability) remain in full force.

11. Governing Law, Jurisdiction, & Dispute Resolution

11.1 These Terms are governed exclusively by the laws of Bermuda, without regard to conflict-of-laws rules or principles.

11.2 Any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or any transaction shall be resolved by arbitration under the ICC Rules of Arbitration (in force at the time of filing). The parties agree that the Expedited Procedure Provisions (Article 30 and Appendix VI) shall apply irrespective of the amount in dispute.

11.3 The arbitration shall be conducted by a sole arbitrator, with seat in Hamilton, Bermuda, and in the English language. The award shall be final, binding, and enforceable in any court of competent jurisdiction. The parties waive any right of appeal to the maximum extent permitted by law.

11.4 This clause is severable and survives termination or invalidity of other provisions. By accessing, browsing, registering an account on, placing an order through, or otherwise using the e-commerce platform located at https://www.drbrownsgroup.com/, the User confirms understanding and voluntary agreement to these terms and has had the opportunity to seek independent legal advice.

11.5 YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. If arbitration is unenforceable in your jurisdiction, disputes shall be submitted to the exclusive jurisdiction of the courts of Bermuda.

12. Changes to Terms

We may amend these Terms at any time by posting the revised version with an updated “Last Updated” date. Your continued use after changes constitutes acceptance.

  1. Digital Accessibility Statement

    1. We are committed to ensuring digital accessibility for people with disabilities. We strive to conform our Platform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1 (and where feasible, WCAG 2.2), as published by the World Wide Web Consortium (W3C).

    2. Accessibility features include, but are not limited to: keyboard navigation support, screen reader compatibility, sufficient color contrast, resizable text, alternative text for images, and captions/transcripts for multimedia where applicable.

    3. We continually evaluate and improve accessibility through regular audits, user testing, and updates. If you encounter any accessibility barriers on the Platform, please contact us at info@drbrownsgroup.com with a description of the issue, the page/URL affected, your assistive technology (ex., screen reader version), and preferred contact method. We will respond promptly and work to address the concern.

13.4 This statement is voluntary and reflects our ongoing efforts; it does not constitute a guarantee of full compliance in every instance or jurisdiction.

  1. Privacy Policy

    1. Your privacy is important to us. Our collection, use, disclosure, storage, and protection of personal information (including any health-related data submitted via consultations, Tricoexam tools, forms, or purchases) comply with applicable data protection laws, including but not limited to:

  1. The General Data Protection Regulation (GDPR) (EU/EEA/UK) – emphasizing lawful basis for processing, transparency, data minimization, rights to access/rectification/erasure/portability/objection, data breach notification within 72 hours (where required), and international transfers safeguarded by appropriate mechanisms (ex., Standard Contractual Clauses).

  2. The Protection of Personal Information Act (POPIA) (South Africa) – aligning with conditions for lawful processing, accountability, purpose specification, security safeguards, and rights including objection and complaint to the Information Regulator.

  3. The Personal Information Protection Act 2016 (PIPA) (Bermuda) – as the Company's jurisdiction of incorporation, we adhere to PIPA's core principles (responsibility and compliance, fairness, purpose limitation, proportionality, integrity of personal information, security safeguards, and others), conditions for lawful use, privacy notices, safeguards for sensitive personal information, rights of individuals (including access, rectification, blocking, erasure), breach notification obligations, restrictions on overseas transfers, and oversight by the Privacy Commissioner for Bermuda (PrivCom).

  4. The Health Insurance Portability and Accountability Act (HIPAA) (United States, where we act as a covered entity or business associate handling Protected Health Information (PHI)) – including safeguards for PHI privacy/security, permitted uses/disclosures (ex., treatment, payment, operations), patient rights (access, amendment, accounting of disclosures), breach notification, and business associate agreements.

14.2 We collect personal data such as name, contact details, email, payment information, health/anatomy details (voluntarily provided), IP address, device data, and usage analytics. Data is processed for providing services, order fulfillment, communications, improvements, marketing (with consent where required), legal compliance, and fraud prevention.

14.3 We share data only with necessary processors (ex., payment gateways, shipping partners, analytics providers) under strict agreements, and never sell personal data. Retention is limited to what is necessary or required by law. Security measures include encryption, access controls, and regular assessments.

14.4 You have rights under applicable laws (ex., access, correction, deletion, opt-out of marketing/profiling). To exercise rights or lodge complaints, contact info@drbrownsgroup.com. For full details, see our standalone Privacy Policy at https://www.drbrownsgroup.com/privacy-policy/, which is incorporated herein by reference and prevails in case of conflict.

  1. Cookie Policy and Tracking Disclosure

    15.1 We use cookies, pixels, web beacons, local storage, and similar tracking technologies (“Cookies”) to enhance functionality, analyze usage, personalize content, and deliver targeted advertising.

15.2 Cookie Categories:

  1. Strictly Necessary: Essential for site operation (ex., session management, security). No consent required.

  2. Performance/Analytics: Measure traffic, usage patterns (ex., Google Analytics).

  3. Functional: Remember preferences (ex., language, login).

  4. Targeting/Advertising: Deliver relevant ads, track campaigns (ex., social media pixels, retargeting).

15.3 Third-party providers (ex., Google, Meta/Facebook, payment processors) may set Cookies for their services. We do not control their practices; refer to their policies.

15.4 Under GDPR/ePrivacy Directive, POPIA, Philippine Data Privacy Act, and similar laws, we obtain consent (via banner) for non-essential Cookies before placement. You can manage preferences via our Cookie Settings tool, browser settings, or opt-out links (ex., for interest-based ads). Rejecting non-essential Cookies may limit features.

15.5 For details on specific Cookies, durations, and purposes, see our Cookie Declaration/Scanner tool or full Cookie Policy at https://www.drbrownsgroup.com/cookies-policy/, incorporated herein.

  1. Event Image & Likeness Consent

    1. By attending, participating in, or appearing at any Company-hosted, sponsored, or related event (including in-person clinics, webinars, promotions, consultations, or virtual sessions where recording occurs), or by submitting photos/videos to the Platform (ex., before-and-after images, testimonials), you grant the Company an irrevocable, perpetual, worldwide, royalty-free license to capture, reproduce, edit, display, publish, distribute, and use your image, likeness, voice, and/or appearance (collectively, “Media”) in any media/format for promotional, educational, marketing, advertising, social media, website, newsletter, or other business purposes.

    2. This includes use on the Platform, social channels, brochures, advertisements, and third-party platforms. You waive any right to inspect/approve finished materials, royalties, or compensation, and release the Company from claims related to such use (including privacy, publicity, defamation, or moral rights, to the extent waivable).

16.3 If you do not wish your Media to be used, notify us in writing before or immediately after the event/submission via info@drbrownsgroup.com, and we will use reasonable efforts to exclude it. This clause survives termination.

17. Miscellaneous

17.1 Severability: If any provision is held invalid or unenforceable, the remainder shall continue in full force, and the invalid provision shall be reformed to the minimum extent necessary.

17.2 No Waiver: No waiver of any breach shall constitute a waiver of any subsequent breach.

17.3 Entire Agreement: The Agreement supersedes all prior understandings and constitutes the complete agreement.

17.4 Assignment: We may assign these Terms freely; you may not assign without our prior written consent.

17.5 Force Majeure: We are excused from performance for events beyond reasonable control (ex., acts of God, war, pandemics, strikes, supply chain disruptions, governmental orders).

17.6 Export Controls & Sanctions: You represent that you are not on any denied/sanctioned party list and will comply with all export/re-export laws.

17.7 Electronic Communications: You consent to receive all notices, disclosures, and communications electronically.

17.8 Language: These Terms are in English; translations are for convenience only and the English version controls.

Contact: Questions? Contact: info@drbrownsgroup.com, Telephone: +1 (441) 542 4919, Address: #7 Northshore Road, Devonshire, DV01, Bermuda.

By using the Platform, you affirm that you are of legal age, have authority to bind yourself (or your minor ward), and agree to these comprehensive Terms.